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BSL – L2 vocab: Travel and Holidays – Compliments and complaints

Description

Travel and Holidays – Complements and complaints

Subjects

BSL | FESkills | British Sign Language | LAL | Level 2 | travel | holidays | compliments | complaints | COMMUNICATION / MEDIA / PUBLISHING | K

License

Attribution-NonCommercial-NoDerivs 3.0 Unported Attribution-NonCommercial-NoDerivs 3.0 Unported http://creativecommons.org/licenses/by-nc-nd/3.0/ http://creativecommons.org/licenses/by-nc-nd/3.0/

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Communicating with Pharmacy Customers (Unit 251) Articulate file

Description

This is the unit source file and has been created in Articulate Storyline2. If you have experience with Storyline2 and have a licence you will be able to customise the unit for your own purposes. Please note under the Creative Commons licence if you republish the unit it should be made freely available to others. This unit provides the learner with the necessary knowledge and understanding to be able to communicate effectively with pharmacy customers. It covers the importance of effective communication with pharmacy customers, the importance of identifying customer needs, how to meet those needs and how to work within the limitations of their role It is designed as a blended learning unit for study with the support of a tutor or workplace mentor.

Subjects

ILRforSkills | Articulate | Storyline2 | science industries | pharmacy | pharmacy customers | customers | customer needs | customer care | 2WHAM | complaints | conflict | dispensing medicines | prescriptions | customer service | drugs | patients | standard operating procedures | SOPs | HEALTH CARE / MEDICINE / HEALTH and SAFETY | P

License

Attribution-NonCommercial-ShareAlike 4.0 International Attribution-NonCommercial-ShareAlike 4.0 International http://creativecommons.org/licenses/by-nc-sa/4.0/ http://creativecommons.org/licenses/by-nc-sa/4.0/

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Working in the Pharmacy Team (Unit 253)

Description

This is a SCORM package and will need to run on an LMS platform. This unit provides the learner with the necessary knowledge and understanding to be able to function as a productive member of the pharmacy team. It includes the legal and ethical requirements relevant to work within the pharmacy team, the principles that underpin effective teamwork and how to identify own strengths and weaknesses when working in the pharmacy team. It is designed as a blended learning unit for study with the support of a tutor or workplace mentor

Subjects

pharmacy | Science industries | ILRFORSKILLS | effective teamwork | ethics | teamwork | complaints | enhancing teamwork | communication | poor teamwork | Data protection Act | Freedom of information Act | conduct | Human Rights Act | Equality Act | personal development | appraisal | HEALTH CARE / MEDICINE / HEALTH and SAFETY | P

License

Attribution-NonCommercial-ShareAlike 4.0 International Attribution-NonCommercial-ShareAlike 4.0 International http://creativecommons.org/licenses/by-nc-sa/4.0/ http://creativecommons.org/licenses/by-nc-sa/4.0/

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Working in the Pharmacy Team (Unit 253) Articulate file

Description

This is the unit source file and has been created in Articulate Storyline2. If you have experience with Storyline2 and have a licence you will be able to customise the unit for your own purposes. Please note under the Creative Commons licence if you republish the unit it should be made freely available to others. This unit provides the learner with the necessary knowledge and understanding to be able to function as a productive member of the pharmacy team. It includes the legal and ethical requirements relevant to work within the pharmacy team, the principles that underpin effective teamwork and how to identify own strengths and weaknesses when working in the pharmacy team. It is designed as a blended learning unit for study with the support of a tutor or workplace mentor

Subjects

ILRFORSKILLS | science industries | pharmacy | teamwork | Human Rights Act | Equality Act | Freedom of Information Act | Data Protection Act | ethics | conduct | communication | complaints | poor teamwork | effective teamwork | enhancing teamwork | appraisal | personal development | HEALTH CARE / MEDICINE / HEALTH and SAFETY | P

License

Attribution-NonCommercial-ShareAlike 4.0 International Attribution-NonCommercial-ShareAlike 4.0 International http://creativecommons.org/licenses/by-nc-sa/4.0/ http://creativecommons.org/licenses/by-nc-sa/4.0/

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Communicating with Pharmacy Customers (Unit 251)

Description

This is a SCORM package and needs to run on an LMS platform. This unit provides the learner with the necessary knowledge and understanding to be able to communicate effectively with pharmacy customers. It covers the importance of effective communication with pharmacy customers, the importance of identifying customer needs, how to meet those needs and how to work within the limitations of their role It is designed as a blended learning unit for study with the support of a tutor or workplace mentor.

Subjects

ILRforSkills | science industries | pharmacy | patients | customers | 2WHAM | customer service | complaints | drugs | standard operating procedures | communicating | conflict | SOPs | customer needs | dispensing medicines | prescriptions | customer care | HEALTH CARE / MEDICINE / HEALTH and SAFETY | P

License

Attribution-NonCommercial-ShareAlike 4.0 International Attribution-NonCommercial-ShareAlike 4.0 International http://creativecommons.org/licenses/by-nc-sa/4.0/ http://creativecommons.org/licenses/by-nc-sa/4.0/

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Communicating with Pharmacy Customers (Unit 251) Articulate file

Description

This is the unit source file and has been created in Articulate Storyline2. If you have experience with Storyline2 and have a licence you will be able to customise the unit for your own purposes. Please note under the Creative Commons licence if you republish the unit it should be made freely available to others. This unit provides the learner with the necessary knowledge and understanding to be able to communicate effectively with pharmacy customers. It covers the importance of effective communication with pharmacy customers, the importance of identifying customer needs, how to meet those needs and how to work within the limitations of their role It is designed as a blended learning unit for study with the support of a tutor or workplace mentor.

Subjects

ILRforSkills | Articulate | Storyline2 | science industries | pharmacy | pharmacy customers | customers | customer needs | customer care | 2WHAM | complaints | conflict | dispensing medicines | prescriptions | customer service | drugs | patients | standard operating procedures | SOPs | HEALTH CARE / MEDICINE / HEALTH and SAFETY | P

License

Attribution-NonCommercial-ShareAlike 4.0 International Attribution-NonCommercial-ShareAlike 4.0 International http://creativecommons.org/licenses/by-nc-sa/4.0/ http://creativecommons.org/licenses/by-nc-sa/4.0/

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Key Features of a Culture that Promotes Equality and Values Diversity

Description

The lesson objectives for this lesson include, firstly, a review of the distinction between the terms equality and diversity. Secondly, we will identify primary and secondary dimensions of diversity, including a review of the terms, prejudice, stereotyping and labelling. Thirdly, we will discuss common themes in prejudice and discrimination and reflect on how personal values and beliefs may impact on professional practice. Finally, we will determine how organisations can promote equality and diversity and reflect on how well your own organisation’s equality and diversity policies and procedures meet these ideals.

Subjects

dimensions of diversity | defining equality and diversity | prejudice | stereotyping and labelling | grievances | complaints and appeals | EDUCATION / TRAINING / TEACHING | G

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Looking after your Customers

Description

A learning activity about customer care and retention and dealing with customer complaints

Subjects

customer retentionen | serviceen | entrepreneurshipen | marketingen | customeren | customer | skills | techniques | business | complaints | retention | care | customer careen | sco | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Looking after your customers raw materials

Description

Raw materials for a learning activity about customer care and retention and dealing with customer complaints

Subjects

communication | customer | care | skills | retention | business | complaints | techniques | employability | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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DL3X34 Hospitality Supervision

Description

This unit is designed to give you an understanding of the diversity of the role of a supervisor in the hospitality industry. You will gain an understanding of the skills you will need to become an effective supervisor and lead a small team. At the end of this unit you should be able to: 1. demonstrate an understanding of the diverse range of skills required of the supervisor in a hospitality environment 2. plan, implement and evaluate a training activity within a hospitality environment 3. plan, implement and carry out a supervisory activity in a practical situation

Subjects

DL3X 34 | complaints | grievance procedure | N: Catering/Food/Leisure Services/Tourism | CATERING / FOOD / LEISURE SERVICES / TOURISM | SCQF Level 7

License

Except where expressly indicated otherwise on the face of these materials (i) copyright in these materials is owned by the Scottish Qualification Authority (SQA), and (ii) none of these materials may be Used without the express, prior, written consent of the Colleges Open Learning Exchange Group (COLEG) and SQA, except if and to the extent that such Use is permitted under COLEG's conditions of Contribution and Use of Learning Materials through COLEG’s Repository, for the purposes of which these materials are COLEG Materials. Except where expressly indicated otherwise on the face of these materials (i) copyright in these materials is owned by the Scottish Qualification Authority (SQA), and (ii) none of these materials may be Used without the express, prior, written consent of the Colleges Open Learning Exchange Group (COLEG) and SQA, except if and to the extent that such Use is permitted under COLEG's conditions of Contribution and Use of Learning Materials through COLEG’s Repository, for the purposes of which these materials are COLEG Materials. Licensed to colleges in Scotland only Licensed to colleges in Scotland only http://content.resourceshare.ac.uk/xmlui/bitstream/handle/10949/17761/LicenceSQAMaterialsCOLEG.pdf?sequence=1 http://content.resourceshare.ac.uk/xmlui/bitstream/handle/10949/17761/LicenceSQAMaterialsCOLEG.pdf?sequence=1 SQA SQA

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