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15.764 The Theory of Operations Management (MIT) 15.764 The Theory of Operations Management (MIT)

Description

The doctoral seminar 15.764 focuses on theoretical work for studying operations planning and control problems. This term's special topic, "Customer-Driven Operations," considers how a number of companies have succeeded in focusing their operation systems on the customer. The class reviews the quantitative models and theoretical tools underlying some of the customer-driven operational practices of these cutting-edge companies. Students will read and present research papers on topics such as distribution systems, short life-cycle product management, and forecast evolution models. This MIT OpenCourseWare site is dedicated to the memory of Bhuwan Singh, a member of the class. The doctoral seminar 15.764 focuses on theoretical work for studying operations planning and control problems. This term's special topic, "Customer-Driven Operations," considers how a number of companies have succeeded in focusing their operation systems on the customer. The class reviews the quantitative models and theoretical tools underlying some of the customer-driven operational practices of these cutting-edge companies. Students will read and present research papers on topics such as distribution systems, short life-cycle product management, and forecast evolution models. This MIT OpenCourseWare site is dedicated to the memory of Bhuwan Singh, a member of the class.

Subjects

operations management | operations management | customer-focused operation systems | customer-focused operation systems | customer focus | customer focus | direct-to-consumer business model | direct-to-consumer business model | life-cycle management | life-cycle management | customer-driven operations | customer-driven operations | operational practices | operational practices | distribution systems | distribution systems | customer choice models | customer choice models | assemble-to-order production systems | assemble-to-order production systems | customer service centers | customer service centers | forecast evolution models | forecast evolution models | warehouse systems | warehouse systems | inventory policies | inventory policies | procurement | procurement | managing customer relationships | managing customer relationships | consumer behavior | consumer behavior | short life-cycle production management | short life-cycle production management

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see http://ocw.mit.edu/terms/index.htm

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15.764 The Theory of Operations Management (MIT)

Description

The doctoral seminar 15.764 focuses on theoretical work for studying operations planning and control problems. This term's special topic, "Customer-Driven Operations," considers how a number of companies have succeeded in focusing their operation systems on the customer. The class reviews the quantitative models and theoretical tools underlying some of the customer-driven operational practices of these cutting-edge companies. Students will read and present research papers on topics such as distribution systems, short life-cycle product management, and forecast evolution models. This MIT OpenCourseWare site is dedicated to the memory of Bhuwan Singh, a member of the class.

Subjects

operations management | customer-focused operation systems | customer focus | direct-to-consumer business model | life-cycle management | customer-driven operations | operational practices | distribution systems | customer choice models | assemble-to-order production systems | customer service centers | forecast evolution models | warehouse systems | inventory policies | procurement | managing customer relationships | consumer behavior | short life-cycle production management

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see https://ocw.mit.edu/terms/index.htm

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15.764 The Theory of Operations Management (MIT)

Description

The doctoral seminar 15.764 focuses on theoretical work for studying operations planning and control problems. This term's special topic, "Customer-Driven Operations," considers how a number of companies have succeeded in focusing their operation systems on the customer. The class reviews the quantitative models and theoretical tools underlying some of the customer-driven operational practices of these cutting-edge companies. Students will read and present research papers on topics such as distribution systems, short life-cycle product management, and forecast evolution models. This MIT OpenCourseWare site is dedicated to the memory of Bhuwan Singh, a member of the class.

Subjects

operations management | customer-focused operation systems | customer focus | direct-to-consumer business model | life-cycle management | customer-driven operations | operational practices | distribution systems | customer choice models | assemble-to-order production systems | customer service centers | forecast evolution models | warehouse systems | inventory policies | procurement | managing customer relationships | consumer behavior | short life-cycle production management

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see https://ocw.mit.edu/terms/index.htm

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15.840 Special Seminar in Marketing: Marketing Management (MIT) 15.840 Special Seminar in Marketing: Marketing Management (MIT)

Description

The purpose of 15.840 is to: Introduce key marketing ideas and phenomena. Develop students' skills in marketing analysis and planning. Provide a forum (both written and oral) for presenting and defending recommendations and critically examining and discussing those of others. An emphasis is placed on theory and practice that draws on market research, competitive analysis, and marketing science. The purpose of 15.840 is to: Introduce key marketing ideas and phenomena. Develop students' skills in marketing analysis and planning. Provide a forum (both written and oral) for presenting and defending recommendations and critically examining and discussing those of others. An emphasis is placed on theory and practice that draws on market research, competitive analysis, and marketing science.

Subjects

marketing management | marketing management | marketing analysis | marketing analysis | market research | market research | competitive analysis | competitive analysis | marketing science | marketing science | creating consumer value | creating consumer value | indentifying customer needs | indentifying customer needs | understand purchasing process | understand purchasing process | forming target segments | forming target segments | product positioning | product positioning | advertising | advertising | advertisements | advertisements | product distribution | product distribution | e-commerce | e-commerce | customer lifetime value | customer lifetime value | pricing | pricing | diffusion | diffusion | customer satisfaction | customer satisfaction | product life cyclce | product life cyclce | branding | branding | brands | brands | product life cycle | product life cycle

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see http://ocw.mit.edu/terms/index.htm

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Communicating with Pharmacy Customers (Unit 251) Articulate file

Description

This is the unit source file and has been created in Articulate Storyline2. If you have experience with Storyline2 and have a licence you will be able to customise the unit for your own purposes. Please note under the Creative Commons licence if you republish the unit it should be made freely available to others. This unit provides the learner with the necessary knowledge and understanding to be able to communicate effectively with pharmacy customers. It covers the importance of effective communication with pharmacy customers, the importance of identifying customer needs, how to meet those needs and how to work within the limitations of their role It is designed as a blended learning unit for study with the support of a tutor or workplace mentor.

Subjects

ILRforSkills | Articulate | Storyline2 | science industries | pharmacy | pharmacy customers | customers | customer needs | customer care | 2WHAM | complaints | conflict | dispensing medicines | prescriptions | customer service | drugs | patients | standard operating procedures | SOPs | HEALTH CARE / MEDICINE / HEALTH and SAFETY | P

License

Attribution-NonCommercial-ShareAlike 4.0 International Attribution-NonCommercial-ShareAlike 4.0 International http://creativecommons.org/licenses/by-nc-sa/4.0/ http://creativecommons.org/licenses/by-nc-sa/4.0/

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Communicating with Pharmacy Customers (Unit 251) Articulate file

Description

This is the unit source file and has been created in Articulate Storyline2. If you have experience with Storyline2 and have a licence you will be able to customise the unit for your own purposes. Please note under the Creative Commons licence if you republish the unit it should be made freely available to others. This unit provides the learner with the necessary knowledge and understanding to be able to communicate effectively with pharmacy customers. It covers the importance of effective communication with pharmacy customers, the importance of identifying customer needs, how to meet those needs and how to work within the limitations of their role It is designed as a blended learning unit for study with the support of a tutor or workplace mentor.

Subjects

ILRforSkills | Articulate | Storyline2 | science industries | pharmacy | pharmacy customers | customers | customer needs | customer care | 2WHAM | complaints | conflict | dispensing medicines | prescriptions | customer service | drugs | patients | standard operating procedures | SOPs | HEALTH CARE / MEDICINE / HEALTH and SAFETY | P

License

Attribution-NonCommercial-ShareAlike 4.0 International Attribution-NonCommercial-ShareAlike 4.0 International http://creativecommons.org/licenses/by-nc-sa/4.0/ http://creativecommons.org/licenses/by-nc-sa/4.0/

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15.351 Managing Innovation and Entrepreneurship (MIT) 15.351 Managing Innovation and Entrepreneurship (MIT)

Description

This course discusses the basics every manager needs to organize successful technology-driven innovation in both entrepreneurial and established firms. We start by examining innovation-based strategies as a source of competitive advantage and then examine how to build organizations that excel at identifying, building and commercializing technological innovations. Major topics include how the innovation process works; creating an organizational environment that rewards innovation and entrepreneurship; designing appropriate innovation processes (e.g. stage-gate, portfolio management); organizing to take advantage of internal and external sources of innovation; and structuring entrepreneurial and established organizations for effective innovation. The course examines how entrepreneurs can sha This course discusses the basics every manager needs to organize successful technology-driven innovation in both entrepreneurial and established firms. We start by examining innovation-based strategies as a source of competitive advantage and then examine how to build organizations that excel at identifying, building and commercializing technological innovations. Major topics include how the innovation process works; creating an organizational environment that rewards innovation and entrepreneurship; designing appropriate innovation processes (e.g. stage-gate, portfolio management); organizing to take advantage of internal and external sources of innovation; and structuring entrepreneurial and established organizations for effective innovation. The course examines how entrepreneurs can sha

Subjects

innovation | innovation | technology | technology | strategy | strategy | product development | product development | new venture | new venture | process | process | open source | open source | organization | organization | entrepreuneurship | entrepreuneurship | S-curve | S-curve | market dynamics | market dynamics | portfolio management | portfolio management | innovation teams | innovation teams | flexible processes | flexible processes | competition | competition | iterative design | iterative design | incentivizing | incentivizing | value chain | value chain | corporate venturing | corporate venturing | internal venturing | internal venturing | uner-served customers | uner-served customers | over-served customers | over-served customers | disruption | disruption | diffusion | diffusion | market analysis | market analysis | project management | project management

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see http://ocw.mit.edu/terms/index.htm

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MAS.630 Affective Computing (MIT) MAS.630 Affective Computing (MIT)

Description

This course instructs students on how to develop technologies that help people measure and communicate emotion, that respectfully read and that intelligently respond to emotion, and have internal mechanisms inspired by the useful roles emotions play. This course instructs students on how to develop technologies that help people measure and communicate emotion, that respectfully read and that intelligently respond to emotion, and have internal mechanisms inspired by the useful roles emotions play.

Subjects

neuroscience | neuroscience | emotion | emotion | perception | perception | decision-making | decision-making | creativity | creativity | autism | autism | learning | learning | physiology of emotion | physiology of emotion | machine recognition | machine recognition | wearable systems | wearable systems | usability | usability | frustration | frustration | robot | robot | agent | agent | artificial intelligence | artificial intelligence | synthetic character | synthetic character | avatar | avatar | affect | affect | customer service | customer service | customer experience | customer experience | empathy | empathy | humanoid | humanoid

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see http://ocw.mit.edu/terms/index.htm

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Communicating with Pharmacy Customers (Unit 251)

Description

This is a SCORM package and needs to run on an LMS platform. This unit provides the learner with the necessary knowledge and understanding to be able to communicate effectively with pharmacy customers. It covers the importance of effective communication with pharmacy customers, the importance of identifying customer needs, how to meet those needs and how to work within the limitations of their role It is designed as a blended learning unit for study with the support of a tutor or workplace mentor.

Subjects

ILRforSkills | science industries | pharmacy | patients | customers | 2WHAM | customer service | complaints | drugs | standard operating procedures | communicating | conflict | SOPs | customer needs | dispensing medicines | prescriptions | customer care | HEALTH CARE / MEDICINE / HEALTH and SAFETY | P

License

Attribution-NonCommercial-ShareAlike 4.0 International Attribution-NonCommercial-ShareAlike 4.0 International http://creativecommons.org/licenses/by-nc-sa/4.0/ http://creativecommons.org/licenses/by-nc-sa/4.0/

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Looking after your Customers

Description

A learning activity about customer care and retention and dealing with customer complaints

Subjects

customer retentionen | serviceen | entrepreneurshipen | marketingen | customeren | customer | skills | techniques | business | complaints | retention | care | customer careen | sco | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Customer Wants and Needs - Mini Lecture

Description

An introductory mini-lecture about understanding our customers and what it is that they want.

Subjects

customer | customers | customer needs | marketing | demographics | consumers | employability | ukoer | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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15.840 Special Seminar in Marketing: Marketing Management (MIT)

Description

The purpose of 15.840 is to: Introduce key marketing ideas and phenomena. Develop students' skills in marketing analysis and planning. Provide a forum (both written and oral) for presenting and defending recommendations and critically examining and discussing those of others. An emphasis is placed on theory and practice that draws on market research, competitive analysis, and marketing science.

Subjects

marketing management | marketing analysis | market research | competitive analysis | marketing science | creating consumer value | indentifying customer needs | understand purchasing process | forming target segments | product positioning | advertising | advertisements | product distribution | e-commerce | customer lifetime value | pricing | diffusion | customer satisfaction | product life cyclce | branding | brands | product life cycle

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see https://ocw.mit.edu/terms/index.htm

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DJ4234 Creating a Culture of Customer Care

Description

This unit is designed to enable you to recognise, develop and evaluate effective customer care within a work environment appropriate to your needs. This unit will be relevant to students wishing to enhance their knowledge and understanding of a key area of importance and value in today’s world of work. Outcomes There are three outcomes for this unit. They are: 1. Demonstrate an understanding of establishing and maintaining relationships with customers. For outcome 1 you will be asked to provide evidence of the following knowledge or skills: • identification of customers • factors which contribute to excellent customer care • product and/or service knowledge • understanding of the impact of excellent, acceptable or poor customer service on a business. 2. Analyse the need for empow

Subjects

DJ42 34 | key principles of customer care | Customer loyalty | customer satisfaction differences | Customer satisfaction | Effective transmission | Face to face communication | Telephone communications | Non-verbal communication | Active listening | Total quality management | Reward programmes | mission statements | Monitoring service | customer care strategy | B: Sales Marketing and Distribution | RETAILING | SCQF Level 7

License

Except where expressly indicated otherwise on the face of these materials (i) copyright in these materials is owned by the Scottish Qualification Authority (SQA), and (ii) none of these materials may be Used without the express, prior, written consent of the Colleges Open Learning Exchange Group (COLEG) and SQA, except if and to the extent that such Use is permitted under COLEG's conditions of Contribution and Use of Learning Materials through COLEG’s Repository, for the purposes of which these materials are COLEG Materials. Except where expressly indicated otherwise on the face of these materials (i) copyright in these materials is owned by the Scottish Qualification Authority (SQA), and (ii) none of these materials may be Used without the express, prior, written consent of the Colleges Open Learning Exchange Group (COLEG) and SQA, except if and to the extent that such Use is permitted under COLEG's conditions of Contribution and Use of Learning Materials through COLEG’s Repository, for the purposes of which these materials are COLEG Materials. Licensed to colleges in Scotland only Licensed to colleges in Scotland only http://content.resourceshare.ac.uk/xmlui/bitstream/handle/10949/17761/LicenceSQAMaterialsCOLEG.pdf?sequence=1 http://content.resourceshare.ac.uk/xmlui/bitstream/handle/10949/17761/LicenceSQAMaterialsCOLEG.pdf?sequence=1 SQA SQA

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MAS.630 Affective Computing (MIT)

Description

This course instructs students on how to develop technologies that help people measure and communicate emotion, that respectfully read and that intelligently respond to emotion, and have internal mechanisms inspired by the useful roles emotions play.

Subjects

neuroscience | emotion | perception | decision-making | creativity | autism | learning | physiology of emotion | machine recognition | wearable systems | usability | frustration | robot | agent | artificial intelligence | synthetic character | avatar | affect | customer service | customer experience | empathy | humanoid

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see https://ocw.mit.edu/terms/index.htm

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Understanding What Customers Want - Mini Lecture

Description

A very short introductory mini-lecture about understanding our customers and what it is that they want.

Subjects

customer | customer needs | employability | ukoer | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Customer Needs and Product Benefits - Mini Lecture

Description

A mini-lecture about customer needs and product benefits

Subjects

customer needs | product benefits | customers | solutions | employability | ukoer | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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15.812 Marketing Management (MIT) 15.812 Marketing Management (MIT)

Description

This course is an introduction to marketing: the study or practice of providing goods or services that satisfy human desires. To illustrate and discuss marketing concepts, we will read articles from scientific journals, chapters from marketing textbooks, newspaper clippings, and selections from popular literature. We will also use case studies to illustrate marketing principles and to apply marketing concepts to the real world. These case studies will involve a wide variety of products, including flowers, computer software, power tools, watches, and even contact lenses for chickens (seriously). This course is an introduction to marketing: the study or practice of providing goods or services that satisfy human desires. To illustrate and discuss marketing concepts, we will read articles from scientific journals, chapters from marketing textbooks, newspaper clippings, and selections from popular literature. We will also use case studies to illustrate marketing principles and to apply marketing concepts to the real world. These case studies will involve a wide variety of products, including flowers, computer software, power tools, watches, and even contact lenses for chickens (seriously).

Subjects

marketing | marketing | customer | customer | segmenting | segmenting | market research | market research | consumer behavior | consumer behavior | advertising | advertising | ethics | ethics | competition | competition | pricing | pricing

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see http://ocw.mit.edu/terms/index.htm

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15.761 Operations Management (MIT) 15.761 Operations Management (MIT)

Description

This course will introduce concepts and techniques for design, planning and control of manufacturing and service operations. The course provides basic definitions of operations management terms, tools and techniques for analyzing operations, and strategic context for making operational decisions. We present the material in five modules: Operations Analysis Coordination and Planning Quality Management Project Management Logistics and Supply Chain Management This course will introduce concepts and techniques for design, planning and control of manufacturing and service operations. The course provides basic definitions of operations management terms, tools and techniques for analyzing operations, and strategic context for making operational decisions. We present the material in five modules: Operations Analysis Coordination and Planning Quality Management Project Management Logistics and Supply Chain Management

Subjects

manufacturing | manufacturing | service | service | analyzing operations | analyzing operations | operational decisions | operational decisions | operations analysis | operations analysis | quality management | quality management | project management | project management | logistics | logistics | supply chain management | supply chain management | job shop operations | job shop operations | process matching | process matching | queuing | queuing | forecasting | forecasting | queueing | queueing | analysis | analysis | analyzing | analyzing | operations | operations | coordination | coordination | planning | planning | quality | quality | project | project | management | management | supply chain | supply chain | job shop | job shop | decisions | decisions | decision making | decision making | operational | operational | design | design | control | control | materials | materials | production | production | scheduling | scheduling | reengineering | reengineering | capacity | capacity | facilities | facilities | strategy | strategy | process | process | processes | processes | matching | matching | inventory | inventory | vendor | vendor | customer | customer

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see http://ocw.mit.edu/terms/index.htm

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15.387 Entrepreneurial Sales (MIT) 15.387 Entrepreneurial Sales (MIT)

Description

This course outlines the practical and tactical ins and outs of how to sell technical products to a sophisticated marketplace. How to build and manage a sales force; building compensation systems for a sales force, assigning territories, resolving disputes, and dealing with channel conflicts. Focus on selling to customers, whether through a direct salesforce, a channel salesforce, or building an OEM relationship. This course outlines the practical and tactical ins and outs of how to sell technical products to a sophisticated marketplace. How to build and manage a sales force; building compensation systems for a sales force, assigning territories, resolving disputes, and dealing with channel conflicts. Focus on selling to customers, whether through a direct salesforce, a channel salesforce, or building an OEM relationship.

Subjects

entrepreneurship | entrepreneurship | sales | sales | marketing | marketing | startup | startup | toolkit | toolkit | ability to sell | ability to sell | salesforce | salesforce | elevator pitch | elevator pitch | closing | closing | sales call | sales call | product knowledge | product knowledge | sales prospecting | sales prospecting | quotas | quotas | compensation | compensation | team selling | team selling | training | training | forecasting | forecasting | regional sales manager | regional sales manager | merger problems | merger problems | inside sales organization | inside sales organization | subsidiary | subsidiary | reorganization | reorganization | OEM | OEM | sales model | sales model | freemium business models | freemium business models | social media | social media | customer relationship management software | customer relationship management software | marketing automation software | marketing automation software

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see http://ocw.mit.edu/terms/index.htm

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Launch of the Japanese cruiser 'Iwate' Launch of the Japanese cruiser 'Iwate'

Description

Subjects

chimney | chimney | people | people | abstract | abstract | blur | blur | building | building | industry | industry | public | public | water | water | japan | japan | stairs | stairs | interesting | interesting | construction | construction | industrial | industrial | ship | ship | unitedkingdom | unitedkingdom | crane | crane | timber | timber | crowd | crowd | decoration | decoration | platform | platform | bank | bank | rail | rail | vessel | vessel | rope | rope | structure | structure | deck | deck | soil | soil | cap | cap | crew | crew | transportation | transportation | frame | frame | porthole | porthole | gathering | gathering | iwate | iwate | archives | archives | land | land | barrier | barrier | products | products | unusual | unusual | hook | hook | launch | launch | shipyard | shipyard | naval | naval | plank | plank | tyneside | tyneside | development | development | cruiser | cruiser | launchparty | launchparty | impressive | impressive | warship | warship | newcastleupontyne | newcastleupontyne | fascinating | fascinating | digitalimage | digitalimage | factories | factories | customers | customers | rivertyne | rivertyne | manufacturing | manufacturing | industrialheritage | industrialheritage | elswick | elswick | northeastengland | northeastengland | blackandwhitephotograph | blackandwhitephotograph | scotswood | scotswood | shipbuildingheritage | shipbuildingheritage | maritimeheritage | maritimeheritage | imperialjapanesenavy | imperialjapanesenavy | lordarmstrong | lordarmstrong | vickersarmstrong | vickersarmstrong | elswickworks | elswickworks | williamgeorgearmstrong | williamgeorgearmstrong | workshopoftheworld | workshopoftheworld | scotswoodworks | scotswoodworks | 29march1900 | 29march1900 | japanesecruiser | japanesecruiser | vickersarmstrongcollection | vickersarmstrongcollection | elswickshipyard | elswickshipyard

License

No known copyright restrictions

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Understanding operations management Understanding operations management

Description

Operations management is one of the central functions of all organisations. This free course, Understanding operations management, will provide you with a basic framework for understanding this function, whether producing goods or services or in the private, public or voluntary sectors. In addition, this OpenLearn course discusses the role of operations managers and the importance of focusing on suppliers and customers. First published on Fri, 08 Jan 2016 as Understanding operations management. To find out more visit The Open University's Openlearn website. Creative-Commons 2016 Operations management is one of the central functions of all organisations. This free course, Understanding operations management, will provide you with a basic framework for understanding this function, whether producing goods or services or in the private, public or voluntary sectors. In addition, this OpenLearn course discusses the role of operations managers and the importance of focusing on suppliers and customers. First published on Fri, 08 Jan 2016 as Understanding operations management. To find out more visit The Open University's Openlearn website. Creative-Commons 2016

Subjects

Leadership and Management | Leadership and Management | relative quantity | relative quantity | cosmic rays | cosmic rays | marketing | marketing | Supernovae | Supernovae | customers | customers | B700_2 | B700_2

License

Except for third party materials and otherwise stated (see http://www.open.ac.uk/conditions terms and conditions), this content is made available under a http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ Creative Commons Attribution-NonCommercial-ShareAlike 2.0 Licence Licensed under a Creative Commons Attribution - NonCommercial-ShareAlike 2.0 Licence - see http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ - Original copyright The Open University

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Fitting breech blocks at the Elswick Works Fitting breech blocks at the Elswick Works

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Subjects

man | man | men | men | industry | industry | face | face | hat | hat | wheel | wheel | metal | metal | female | female | standing | standing | hair | hair | chalk | chalk | workers | workers | women | women | iron | iron | industrial | industrial | factory | factory | floor | floor | post | post | arm | arm | head | head | mark | mark | steel | steel | parts | parts | military | military | debris | debris | leg | leg | pipe | pipe | platform | platform | rope | rope | tools | tools | ceiling | ceiling | beam | beam | shade | shade | bolt | bolt | cylinder | cylinder | ww2 | ww2 | artillery | artillery | blocks | blocks | products | products | ladder | ladder | unusual | unusual | stool | stool | striking | striking | shoulder | shoulder | cog | cog | attentive | attentive | impressive | impressive | lever | lever | newcastleupontyne | newcastleupontyne | digitalimage | digitalimage | factories | factories | customers | customers | wartime | wartime | fitting | fitting | secondworldwar | secondworldwar | worldwartwo | worldwartwo | artificiallight | artificiallight | rivertyne | rivertyne | manufacturing | manufacturing | industrialheritage | industrialheritage | breech | breech | elswick | elswick | armaments | armaments | blackandwhitephotograph | blackandwhitephotograph | womenworkers | womenworkers | 5shop | 5shop | lordarmstrong | lordarmstrong | vickersarmstrong | vickersarmstrong | femalelabour | femalelabour | elswickworks | elswickworks | williamgeorgearmstrong | williamgeorgearmstrong | workshopoftheworld | workshopoftheworld | scotswoodworks | scotswoodworks | breechblocks | breechblocks | 2december1942 | 2december1942

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Valentine Tanks on the Assembly Line Valentine Tanks on the Assembly Line

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Subjects

door | door | blur | blur | clock | clock | industry | industry | wheel | wheel | wall | wall | standing | standing | bench | bench | cord | cord | vent | vent | belt | belt | construction | construction | gun | gun | industrial | industrial | factory | factory | tank | tank | time | time | unitedkingdom | unitedkingdom | body | body | path | path | mark | mark | parts | parts | military | military | debris | debris | wwii | wwii | pipe | pipe | structures | structures | ground | ground | line | line | pole | pole | beam | beam | pile | pile | frame | frame | bolt | bolt | cylinder | cylinder | ww2 | ww2 | intriguing | intriguing | vehicle | vehicle | opening | opening | worker | worker | products | products | attentive | attentive | industriallandscape | industriallandscape | tanks | tanks | lever | lever | newcastleupontyne | newcastleupontyne | digitalimage | digitalimage | customers | customers | secondworldwar | secondworldwar | worldwartwo | worldwartwo | assemblyline | assemblyline | rivertyne | rivertyne | manufacturing | manufacturing | industrialheritage | industrialheritage | elswick | elswick | armaments | armaments | northeastengland | northeastengland | blackandwhitephotograph | blackandwhitephotograph | scotswood | scotswood | lordarmstrong | lordarmstrong | vickersarmstrong | vickersarmstrong | elswickworks | elswickworks | williamgeorgearmstrong | williamgeorgearmstrong | workshopoftheworld | workshopoftheworld | scotswoodworks | scotswoodworks | valentinetank | valentinetank | tankshop | tankshop | vickersarmstrongcollection | vickersarmstrongcollection | 28september1942 | 28september1942

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Business to consumer (B2C)

Description

This is a graphic illustration depicting a business to consumer or customer (B2C) relationship. It shows two people gathered around a computer (the 'business'), and an individual seated separately at another computer (the 'customer'). Two way arrows interlink these two groupings.

Subjects

business | e-commerce | marketing | customers | business to customer | consumers | RETAILING | BUSINESS / MANAGEMENT / OFFICE STUDIES | Business and Administrative studies | Learning | Design and delivery of programmes | Employability | UK EL07 = SCQF 7 | Higher Certificate | NICAT 4 | CQFW 4 | NVQ 4 | Advanced Higher | SVQ 4 | HN Certificate | UK EL08 = SCQF 8 | Higher Diploma | NICAT 5 | CQFW 5 | HN Diploma | Diploma in HE | UK EL09 = SCQF 9 | Ordinary degree | NICAT 6 | CQFW 6 | NVQ 5 | SVQ 5 | Ordinary degree | Graduate certific | UK EL05 = SCQF 5 | Intermediate level | Intermediate | NICAT 2 | CQFW 2 | Intermediate | GSCE A-C | NVQ 2 | | UK EL06 = SCQF 6 | Advanced courses | NICAT 3 | CQFW 3 | Advanced | A/AS Level | NVQ 3 | Higher | SVQ 3 | administrative studies | N000 | SALES MARKETING and RETAILING | A | B

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Testing guns at the firing range, Silloth Testing guns at the firing range, Silloth

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Subjects

sky | sky | industry | industry | wheel | wheel | stone | stone | standing | standing | outdoors | outdoors | interesting | interesting | gun | gun | industrial | industrial | mechanical | mechanical | unitedkingdom | unitedkingdom | drum | drum | britain | britain | crane | crane | label | label | military | military | debris | debris | pipe | pipe | platform | platform | rail | rail | testing | testing | chain | chain | northumberland | northumberland | cap | cap | pile | pile | cumbria | cumbria | archives | archives | overalls | overalls | target | target | artillery | artillery | products | products | unusual | unusual | striking | striking | armstrong | armstrong | crease | crease | cog | cog | operating | operating | attentive | attentive | weapons | weapons | firing | firing | lever | lever | newcastleupontyne | newcastleupontyne | whitworth | whitworth | fascinating | fascinating | mounting | mounting | digitalimage | digitalimage | workman | workman | factories | factories | silloth | silloth | customers | customers | firingrange | firingrange | manufacture | manufacture | nineteenthcentury | nineteenthcentury | rivertyne | rivertyne | manufacturing | manufacturing | industrialheritage | industrialheritage | armaments | armaments | blackandwhitephotograph | blackandwhitephotograph | northeastofengland | northeastofengland | armstrongwhitworth | armstrongwhitworth | lordarmstrong | lordarmstrong | ridsdale | ridsdale | elswickworks | elswickworks | williamgeorgearmstrong | williamgeorgearmstrong | workshopoftheworld | workshopoftheworld | testingguns | testingguns | scotswoodworks | scotswoodworks | sillothonsolway | sillothonsolway | proofrange | proofrange | vickersarmstrongcollection | vickersarmstrongcollection | breechloadingguns | breechloadingguns | proofranges | proofranges | 27october1926 | 27october1926 | 4inchgimbalmountings | 4inchgimbalmountings | 8inchbreechloadinggun | 8inchbreechloadinggun

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