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15.760B Introduction to Operations Management (MIT) 15.760B Introduction to Operations Management (MIT)

Description

This half-term course introduces students to problems and analysis related to the design, planning, control, and improvement of manufacturing and service operations. Class sessions involve explaining concepts, working examples, and discussing cases. A wide range of topics are covered, including: process analysis, quality management, supply chain design, procurement, and product development. Toward the end of the course, students work in teams to manage a virtual factory in a web-based simulation exercise. This half-term course introduces students to problems and analysis related to the design, planning, control, and improvement of manufacturing and service operations. Class sessions involve explaining concepts, working examples, and discussing cases. A wide range of topics are covered, including: process analysis, quality management, supply chain design, procurement, and product development. Toward the end of the course, students work in teams to manage a virtual factory in a web-based simulation exercise.

Subjects

operations management | operations management | service operations | service operations | manufacturing design | manufacturing design | manufacturing planning | manufacturing planning | production control | production control | quality management | quality management | process design | process design | reengineering | reengineering | product development | product development | project management | project management | supply chain design | supply chain design | improving manufacturing processes | improving manufacturing processes | capacity | capacity | inventory | inventory | quality control | quality control | product design | product design | factory management | factory management

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see https://ocw.mit.edu/terms/index.htm

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16.355J Advanced Software Engineering (MIT) 16.355J Advanced Software Engineering (MIT)

Description

A reading and discussion subject on advanced topics in the engineering of software systems. Focus on software development. Topics differ but are chosen from: software process and lifecycle; requirements development, specification and analysis; design principles; testing, formal analysis, and reviews; quality management and assessment; product and process metrics; COTS and reuse; evolution and maintenance; team organization and people management; software engineering aspects of programming languages; and software psychology. A reading and discussion subject on advanced topics in the engineering of software systems. Focus on software development. Topics differ but are chosen from: software process and lifecycle; requirements development, specification and analysis; design principles; testing, formal analysis, and reviews; quality management and assessment; product and process metrics; COTS and reuse; evolution and maintenance; team organization and people management; software engineering aspects of programming languages; and software psychology.

Subjects

software engineering | software engineering | software development | software development | software requirements | software requirements | software specification | software specification | software analysis | software analysis | formal analysis | formal analysis | quality management | quality management | product metrics | product metrics | process metrics | process metrics | COTS | COTS | software psychology | software psychology | 16.355 | 16.355 | ESD.355 | ESD.355

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see http://ocw.mit.edu/terms/index.htm

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15.761 Operations Management (MIT) 15.761 Operations Management (MIT)

Description

This course will introduce concepts and techniques for design, planning and control of manufacturing and service operations. The course provides basic definitions of operations management terms, tools and techniques for analyzing operations, and strategic context for making operational decisions. We present the material in five modules: Operations Analysis Coordination and Planning Quality Management Project Management Logistics and Supply Chain Management This course will introduce concepts and techniques for design, planning and control of manufacturing and service operations. The course provides basic definitions of operations management terms, tools and techniques for analyzing operations, and strategic context for making operational decisions. We present the material in five modules: Operations Analysis Coordination and Planning Quality Management Project Management Logistics and Supply Chain Management

Subjects

manufacturing | manufacturing | service | service | analyzing operations | analyzing operations | operational decisions | operational decisions | operations analysis | operations analysis | quality management | quality management | project management | project management | logistics | logistics | supply chain management | supply chain management | job shop operations | job shop operations | process matching | process matching | queuing | queuing | forecasting | forecasting | queueing | queueing | analysis | analysis | analyzing | analyzing | operations | operations | coordination | coordination | planning | planning | quality | quality | project | project | management | management | supply chain | supply chain | job shop | job shop | decisions | decisions | decision making | decision making | operational | operational | design | design | control | control | materials | materials | production | production | scheduling | scheduling | reengineering | reengineering | capacity | capacity | facilities | facilities | strategy | strategy | process | process | processes | processes | matching | matching | inventory | inventory | vendor | vendor | customer | customer

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see http://ocw.mit.edu/terms/index.htm

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15.761 Introduction to Operations Management (MIT) 15.761 Introduction to Operations Management (MIT)

Description

This course provides students with concepts, techniques and tools to design, analyze, and improve core operational capabilities, and apply them to a broad range of application domains and industries. It emphasizes the effect of uncertainty in decision-making, as well as the interplay between high-level financial objectives and operational capabilities. Topics covered include production control, risk pooling, quality management, process design, and revenue management. Also included are case studies, guest lectures, and simulation games which demonstrate central concepts. This course provides students with concepts, techniques and tools to design, analyze, and improve core operational capabilities, and apply them to a broad range of application domains and industries. It emphasizes the effect of uncertainty in decision-making, as well as the interplay between high-level financial objectives and operational capabilities. Topics covered include production control, risk pooling, quality management, process design, and revenue management. Also included are case studies, guest lectures, and simulation games which demonstrate central concepts.

Subjects

process analysis | process analysis | capacity analysis | capacity analysis | innovation | innovation | inventory management | inventory management | production | production | supply chain design | supply chain design | sustainability | sustainability | operational risk | operational risk | quality management | quality management | revenue management | revenue management | pricing | pricing | queuing | queuing | process re-engineering | process re-engineering | Toyota | Toyota | Amazon | Amazon | CVS | CVS | McDonald's | McDonald's | Burger King | Burger King | Hewlett-Packard | Hewlett-Packard | Sport Obermeyer | Sport Obermeyer | Walmart | Walmart

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see https://ocw.mit.edu/terms/index.htm

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15.761 Introduction to Operations Management (MIT) 15.761 Introduction to Operations Management (MIT)

Description

This course provides students with concepts, techniques and tools to design, analyze, and improve core operational capabilities, and apply them to a broad range of application domains and industries. It emphasizes the effect of uncertainty in decision-making, as well as the interplay between high-level financial objectives and operational capabilities. Topics covered include production control, risk pooling, quality management, process design, and revenue management. Also included are case studies, guest lectures, and simulation games which demonstrate central concepts. This course provides students with concepts, techniques and tools to design, analyze, and improve core operational capabilities, and apply them to a broad range of application domains and industries. It emphasizes the effect of uncertainty in decision-making, as well as the interplay between high-level financial objectives and operational capabilities. Topics covered include production control, risk pooling, quality management, process design, and revenue management. Also included are case studies, guest lectures, and simulation games which demonstrate central concepts.

Subjects

process analysis | process analysis | capacity analysis | capacity analysis | innovation | innovation | inventory management | inventory management | production | production | supply chain design | supply chain design | sustainability | sustainability | operational risk | operational risk | quality management | quality management | revenue management | revenue management | pricing | pricing | queuing | queuing | process re-engineering | process re-engineering | Toyota | Toyota | Amazon | Amazon | CVS | CVS | McDonald's | McDonald's | Burger King | Burger King | Hewlett-Packard | Hewlett-Packard | Sport Obermeyer | Sport Obermeyer | Walmart | Walmart

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see http://ocw.mit.edu/terms/index.htm

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Structured Systems Analysis - Quality Management

Description

This reading material forms part of the "Quality Management" topic in the Structured Systems Analysis module.

Subjects

ukoer | quality management | systems analysis | structured systems analysis | system analysis | structured system analysis | quality management reading material | systems analysis reading material | structured systems analysis reading material | system analysis reading material | structured system analysis reading material | Computer science | I100

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Structured Systems Analysis - Quality Management

Description

This reading material forms part of the "Quality Management" topic in the Structured Systems Analysis module.

Subjects

ukoer | structured walkthroughs reading material | quality management | systems analysis | structured systems analysis | system analysis | structured system analysis | quality management reading material | systems analysis reading material | structured systems analysis reading material | system analysis reading material | structured system analysis reading material | Computer science | I100

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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16.355J Advanced Software Engineering (MIT) 16.355J Advanced Software Engineering (MIT)

Description

A reading and discussion subject on advanced topics in the engineering of software systems. Focus on software development. Topics differ but are chosen from: software process and lifecycle; requirements development, specification and analysis; design principles; testing, formal analysis, and reviews; quality management and assessment; product and process metrics; COTS and reuse; evolution and maintenance; team organization and people management; software engineering aspects of programming languages; and software psychology. A reading and discussion subject on advanced topics in the engineering of software systems. Focus on software development. Topics differ but are chosen from: software process and lifecycle; requirements development, specification and analysis; design principles; testing, formal analysis, and reviews; quality management and assessment; product and process metrics; COTS and reuse; evolution and maintenance; team organization and people management; software engineering aspects of programming languages; and software psychology.

Subjects

software engineering | software engineering | software development | software development | software requirements | software requirements | software specification | software specification | software analysis | software analysis | formal analysis | formal analysis | quality management | quality management | product metrics | product metrics | process metrics | process metrics | COTS | COTS | software psychology | software psychology | 16.355 | 16.355 | ESD.355 | ESD.355

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see https://ocw.mit.edu/terms/index.htm

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15.760B Introduction to Operations Management (MIT) 15.760B Introduction to Operations Management (MIT)

Description

This half-term course introduces students to problems and analysis related to the design, planning, control, and improvement of manufacturing and service operations. Class sessions involve explaining concepts, working examples, and discussing cases. A wide range of topics are covered, including: process analysis, quality management, supply chain design, procurement, and product development. Toward the end of the course, students work in teams to manage a virtual factory in a web-based simulation exercise. This half-term course introduces students to problems and analysis related to the design, planning, control, and improvement of manufacturing and service operations. Class sessions involve explaining concepts, working examples, and discussing cases. A wide range of topics are covered, including: process analysis, quality management, supply chain design, procurement, and product development. Toward the end of the course, students work in teams to manage a virtual factory in a web-based simulation exercise.

Subjects

operations management | operations management | service operations | service operations | manufacturing design | manufacturing design | manufacturing planning | manufacturing planning | production control | production control | quality management | quality management | process design | process design | reengineering | reengineering | product development | product development | project management | project management | supply chain design | supply chain design | improving manufacturing processes | improving manufacturing processes | capacity | capacity | inventory | inventory | quality control | quality control | product design | product design | factory management | factory management

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see https://ocw.mit.edu/terms/index.htm

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15.760B Introduction to Operations Management (MIT) 15.760B Introduction to Operations Management (MIT)

Description

This half-term course introduces students to problems and analysis related to the design, planning, control, and improvement of manufacturing and service operations. Class sessions involve explaining concepts, working examples, and discussing cases. A wide range of topics are covered, including: process analysis, quality management, supply chain design, procurement, and product development. Toward the end of the course, students work in teams to manage a virtual factory in a web-based simulation exercise. This half-term course introduces students to problems and analysis related to the design, planning, control, and improvement of manufacturing and service operations. Class sessions involve explaining concepts, working examples, and discussing cases. A wide range of topics are covered, including: process analysis, quality management, supply chain design, procurement, and product development. Toward the end of the course, students work in teams to manage a virtual factory in a web-based simulation exercise.

Subjects

operations management | operations management | service operations | service operations | manufacturing design | manufacturing design | manufacturing planning | manufacturing planning | production control | production control | quality management | quality management | process design | process design | reengineering | reengineering | product development | product development | project management | project management | supply chain design | supply chain design | improving manufacturing processes | improving manufacturing processes | capacity | capacity | inventory | inventory | quality control | quality control | product design | product design | factory management | factory management

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see http://ocw.mit.edu/terms/index.htm

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15.761 Operations Management (MIT) 15.761 Operations Management (MIT)

Description

This course will introduce concepts and techniques for design, planning and control of manufacturing and service operations. The course provides basic definitions of operations management terms, tools and techniques for analyzing operations, and strategic context for making operational decisions. We present the material in five modules: Operations Analysis Coordination and Planning Quality Management Project Management Logistics and Supply Chain Management This course will introduce concepts and techniques for design, planning and control of manufacturing and service operations. The course provides basic definitions of operations management terms, tools and techniques for analyzing operations, and strategic context for making operational decisions. We present the material in five modules: Operations Analysis Coordination and Planning Quality Management Project Management Logistics and Supply Chain Management

Subjects

manufacturing | manufacturing | service | service | analyzing operations | analyzing operations | operational decisions | operational decisions | operations analysis | operations analysis | quality management | quality management | project management | project management | logistics | logistics | supply chain management | supply chain management | job shop operations | job shop operations | process matching | process matching | queuing | queuing | forecasting | forecasting | queueing | queueing | analysis | analysis | analyzing | analyzing | operations | operations | coordination | coordination | planning | planning | quality | quality | project | project | management | management | supply chain | supply chain | job shop | job shop | decisions | decisions | decision making | decision making | operational | operational | design | design | control | control | materials | materials | production | production | scheduling | scheduling | reengineering | reengineering | capacity | capacity | facilities | facilities | strategy | strategy | process | process | processes | processes | matching | matching | inventory | inventory | vendor | vendor | customer | customer

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see https://ocw.mit.edu/terms/index.htm

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16.355J Software Engineering Concepts (MIT) 16.355J Software Engineering Concepts (MIT)

Description

This is a reading and discussion subject on issues in the engineering of software systems and software development project design. It includes the present state of software engineering, what has been tried in the past, what worked, what did not, and why. Topics may differ in each offering, but will be chosen from: the software process and lifecycle; requirements and specifications; design principles; testing, formal analysis, and reviews; quality management and assessment; product and process metrics; COTS and reuse; evolution and maintenance; team organization and people management; and software engineering aspects of programming languages. This is a reading and discussion subject on issues in the engineering of software systems and software development project design. It includes the present state of software engineering, what has been tried in the past, what worked, what did not, and why. Topics may differ in each offering, but will be chosen from: the software process and lifecycle; requirements and specifications; design principles; testing, formal analysis, and reviews; quality management and assessment; product and process metrics; COTS and reuse; evolution and maintenance; team organization and people management; and software engineering aspects of programming languages.

Subjects

16.355 | 16.355 | ESD.355 | ESD.355 | software engineering | software engineering | software development | software development | software requirements | software requirements | software specification | software specification | software analysis | software analysis | formal analysis | formal analysis | quality management | quality management | product metrics | product metrics | process metrics | process metrics | COTS | COTS | software psychology | software psychology

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see https://ocw.mit.edu/terms/index.htm

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16.355J Software Engineering Concepts (MIT) 16.355J Software Engineering Concepts (MIT)

Description

This is a reading and discussion subject on issues in the engineering of software systems and software development project design. It includes the present state of software engineering, what has been tried in the past, what worked, what did not, and why. Topics may differ in each offering, but will be chosen from: the software process and lifecycle; requirements and specifications; design principles; testing, formal analysis, and reviews; quality management and assessment; product and process metrics; COTS and reuse; evolution and maintenance; team organization and people management; and software engineering aspects of programming languages. This is a reading and discussion subject on issues in the engineering of software systems and software development project design. It includes the present state of software engineering, what has been tried in the past, what worked, what did not, and why. Topics may differ in each offering, but will be chosen from: the software process and lifecycle; requirements and specifications; design principles; testing, formal analysis, and reviews; quality management and assessment; product and process metrics; COTS and reuse; evolution and maintenance; team organization and people management; and software engineering aspects of programming languages.

Subjects

16.355 | 16.355 | ESD.355 | ESD.355 | software engineering | software engineering | software development | software development | software requirements | software requirements | software specification | software specification | software analysis | software analysis | formal analysis | formal analysis | quality management | quality management | product metrics | product metrics | process metrics | process metrics | COTS | COTS | software psychology | software psychology

License

Content within individual OCW courses is (c) by the individual authors unless otherwise noted. MIT OpenCourseWare materials are licensed by the Massachusetts Institute of Technology under a Creative Commons License (Attribution-NonCommercial-ShareAlike). For further information see http://ocw.mit.edu/terms/index.htm

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Analytical Science

Description

Wales undergraduate level and as a CPD training resource

Subjects

ukoer | sfsoer | oer | open educational resources | metadata | analytical science | cpd training resource | analytical chemistry | measurement science | analytical process model | skills for analytical science | skills for analytical chemistry | analytical sample preparation | separation and concentration of analytes | units of measurement | volumetric techniques | gravimetric techniques | calibration methods | standard-addition | method of internal-standards | statistical analysis of data | measurement uncertainty | chromatographic methods | thin layer chromatography | gc | gas chromatography | hplc | high-performance liquid chromatography | capillary electrophoresis | potentiometry | ion-selective electrodes | amperometry | coulometry | plated film thickness | electromagnetic spectrum | electronic transitions | vibrational energy | comparison of spectroscopic techniques | fluorescence spectroscopy | mid infra-red spectroscopy | near infra-red spectroscopy | aas | atomic absorption spectroscopy | atomic emission spectroscopy | inductively coupled plasme emission spectroscopy | icpms | icpes | atomic fluorescence spectroscopy | comparison of elemental analysis techniques | principles of mass spectroscopy | electron impact mass spectroscopy | chemical ionisation mass spectroscopy | quadrupole mass spectroscopy | time-of-flight mass analysers | ion-trap mass analysers | off-line sampling systems | at-line sampling systems | on-line sampling systems | in-line sampling systems | performance characteristics of analytical techniques | flow injection analysis | fia | process gc | process ir | process ms | process uv/visible | quality management | quality assurance | qa | vam principles | quality control | qc | analytical method validation | analytical method performance characteristics | sampling of solids | liquids and gases | measurement of ph | karl fischer titration | uv/visible spectroscopy | beer's law | beer-lambert law | deviations from beer's law | mid ir spectroscopy | near ir spectroscopy | raman spectroscopy | fourier transform spectroscopies | x-ray methods | x-ray fluorescence spectroscopy | gc-ms | lc-ms | Physical sciences | F000

License

Attribution-Noncommercial-No Derivative Works 2.0 UK: England & Wales Attribution-Noncommercial-No Derivative Works 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-nd/2.0/uk/ http://creativecommons.org/licenses/by-nc-nd/2.0/uk/

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Quality in Higher Education

Description

These materials have been used in the second module of a Postgraduate Certificate in Learning and Teaching in Higher Education. In the first module, participants had considered ways in which they could develop and improve their teaching by obtaining feedback from their students and through observing and being observed by peers. The resources here move the focus to a programme, department or institutional level. The first is an exploratory activity that considers different perspectives on the ‘Quality’ of HE teaching and learning. The second looks at institutional approaches to peer observation of teaching and, particularly, at changes that might be needed in order to accommodate an increase in technology-enhanced learning and new interdisciplinary courses.

Subjects

teaching quality | quality management | quality assurance | quality enhancement | student learning experience | e-learning | peer observation of teaching | interdisciplinary teaching | ukoer | ukpsf | omac | cpd4he | Education | X000

License

Attribution-Share Alike 2.0 UK: England & Wales Attribution-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-sa/2.0/uk/ http://creativecommons.org/licenses/by-sa/2.0/uk/

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Structured Systems Analysis - Quality Management

Description

This task guide forms part of the "Quality Management" topic in the Structured Systems Analysis module.

Subjects

ukoer | quality managment task guide | quality management | systems analysis | structured systems analysis | system analysis | structured system analysis | systems analysis task guide | structured systems analysis task guide | system analysis task guide | structured system analysis task guide | Computer science | I100

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Structured Systems Analysis - Quality Management

Description

This reading material forms part of the "Quality Management" topic in the Structured Systems Analysis module.

Subjects

ukoer | quality managment reading material | quality management | systems analysis | structured systems analysis | system analysis | structured system analysis | systems analysis reading material | structured systems analysis reading material | system analysis reading material | structured system analysis reading material | Computer science | I100

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Structured Systems Analysis - Quality Management

Description

This reading material forms part of the "Quality Management" topic in the Structured Systems Analysis module.

Subjects

ukoer | quality managment reading material | quality management | systems analysis | structured systems analysis | system analysis | structured system analysis | systems analysis reading material | structured systems analysis reading material | system analysis reading material | structured system analysis reading material | Computer science | I100

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Structured Systems Analysis - Quality Management

Description

This reading material forms part of the "Quality Management" topic in the Structured Systems Analysis module.

Subjects

ukoer | quality managment reading material | quality management | systems analysis | structured systems analysis | system analysis | structured system analysis | systems analysis reading material | structured systems analysis reading material | system analysis reading material | structured system analysis reading material | Computer science | I100

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Readme file for Structured Systems Analysis

Description

This readme file contains details of links to all the Readme file for Structured Systems Analysis module's material held on Jorum and information about the module as well.

Subjects

ukoer | current logical data flow diagram example | current logical data flow diagram exercise | current logical data flow diagram teaching guide | current logical data flow diagram video lecture | current logical data flow diagram | current logical data flow diagrams example | current logical data flow diagrams exercise | current logical data flow diagrams teaching guide | current logical data flow diagrams video lecture | current logical data flow diagrams | current logical dfd example | current logical dfd exercise | current logical dfd teaching guide | current logical dfd video lecture | current logical dfd | current logical dfds example | current logical dfds exercise | current logical dfds lecture | current logical dfds teaching guide | data dictionary example | data dictionary exercise | data dictionary lecture | data dictionary reading material | data dictionary teaching guide | data dictionary video lecture | data dictionary | data example | data exercise | data flow diagram example | data flow diagram exercise | data flow diagram reading material | data flow diagram teaching guide | data flow diagram video lecture | data flow diagram | data flow diagrams example | data flow diagrams exercise | data flow diagrams reading material | data flow diagrams teaching guide | data flow diagrams video lecture | data flow diagrams | data reading material | data teaching guide | data video lecture | data | decision table and tree example | decision table and tree exercise | decision table and tree reading material | decision table and tree teaching guide | decision table and tree video lecture | decision table and tree | decision table example | decision table exercise | decision table reading material | decision table teaching guide | decision table video lecture | decision table | decision tables and trees example | decision tables and trees lecture | decision tables and trees reading material | decision tables example | decision tables exercise | decision tables reading material | decision tables teaching guide | decision tables video lecture | decision tables | decision tree example | decision tree exercise | decision tree reading material | decision tree teaching guide | decision tree video lecture | decision tree | decision trees and decision tables exercise | decision trees and decision tables teaching guide | decision trees and decision tables video lecture | decision trees and decision tables | decision trees example | decision trees exercise | decision trees reading material | decision trees teaching guide | decision trees video lecture | decision trees | dfd example | dfd exercise | dfd reading material | dfd teaching guide | dfd video lecture | dfd | dfds example | dfds exercise | dfds reading material | dfds teaching guide | dfds video lecture | dfds | exploding data flow diagrams example | exploding data flow diagrams exercise | exploding data flow diagrams reading material | exploding data flow diagrams teaching guide | exploding 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techniques in methods | uml | univeral modelling language lecture | univeral modelling language | universal modeling language lecture | universal modeling language | current logical dfds video lecture | current logical dfds | exploding dfds example | exploding dfds exercise | exploding dfds reading material | exploding dfds teaching guide | exploding dfds | levelling dfds example | levelling dfds exercise | levelling dfds reading material | levelling dfds teaching guide | levelling dfds | required logical dfds video lecture | required logical dfds | uml lecture | Computer science | I100

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An Introduction to Quality

Description

2. Carry out quality planning and standard setting within an organisation

Subjects

ukoer | ostrichoer | quality | quality characteristics | tqm | total quality management | quality planning | measuring quality | importance of quality | quality strategy | BUSINESS / MANAGEMENT / OFFICE STUDIES | A

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Operations Management

Description

This course covers the fundamentals of operations management as they apply to both production and service-based operations. This free course may be completed online at any time. See course site for detailed overview and learning outcomes. (Business Administration 300)

Subjects

business | management | operations | product design | quality management | supply chain management | capacity planning | work systems design | project management | inventory | strategy | administrative studies | N000

License

Attribution 2.0 UK: England & Wales Attribution 2.0 UK: England & Wales http://creativecommons.org/licenses/by/2.0/uk/ http://creativecommons.org/licenses/by/2.0/uk/

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DJ4234 Creating a Culture of Customer Care

Description

This unit is designed to enable you to recognise, develop and evaluate effective customer care within a work environment appropriate to your needs. This unit will be relevant to students wishing to enhance their knowledge and understanding of a key area of importance and value in today’s world of work. Outcomes There are three outcomes for this unit. They are: 1. Demonstrate an understanding of establishing and maintaining relationships with customers. For outcome 1 you will be asked to provide evidence of the following knowledge or skills: • identification of customers • factors which contribute to excellent customer care • product and/or service knowledge • understanding of the impact of excellent, acceptable or poor customer service on a business. 2. Analyse the need for empow

Subjects

DJ42 34 | key principles of customer care | Customer loyalty | customer satisfaction differences | Customer satisfaction | Effective transmission | Face to face communication | Telephone communications | Non-verbal communication | Active listening | Total quality management | Reward programmes | mission statements | Monitoring service | customer care strategy | B: Sales Marketing and Distribution | RETAILING | SCQF Level 7

License

Except where expressly indicated otherwise on the face of these materials (i) copyright in these materials is owned by the Scottish Qualification Authority (SQA), and (ii) none of these materials may be Used without the express, prior, written consent of the Colleges Open Learning Exchange Group (COLEG) and SQA, except if and to the extent that such Use is permitted under COLEG's conditions of Contribution and Use of Learning Materials through COLEG’s Repository, for the purposes of which these materials are COLEG Materials. Except where expressly indicated otherwise on the face of these materials (i) copyright in these materials is owned by the Scottish Qualification Authority (SQA), and (ii) none of these materials may be Used without the express, prior, written consent of the Colleges Open Learning Exchange Group (COLEG) and SQA, except if and to the extent that such Use is permitted under COLEG's conditions of Contribution and Use of Learning Materials through COLEG’s Repository, for the purposes of which these materials are COLEG Materials. Licensed to colleges in Scotland only Licensed to colleges in Scotland only http://content.resourceshare.ac.uk/xmlui/bitstream/handle/10949/17761/LicenceSQAMaterialsCOLEG.pdf?sequence=1 http://content.resourceshare.ac.uk/xmlui/bitstream/handle/10949/17761/LicenceSQAMaterialsCOLEG.pdf?sequence=1 SQA SQA

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Managing Performance: Quality and Project Management - Learning Package

Description

A packaged learning activity providing an insight into Quality and Project Management. It will explore the concept of a project management and quality management and review structured approaches to continuous improvement. The learning activity will also provide learners with information to conduct their own plans, for different business uses. It will detail the key issues to consider when creating a project management plan and a quality management plan. It will provide a number of opportunities for the student to practice what they know about project management and quality management and suggest resources for further study.

Subjects

quality management | project | management | employability | tqm | business | project plan | ukoer | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Managing Performance: Quality and Project Management - Raw Materials

Description

The raw materials which make up the Managing Performance: Quality and Project Management Learning Activity which provides an insight into project and quality management. It will explore the concept of a project management and quality management and review structured approaches to continuous improvement. The learning activity will also provide learners with the information to conduct their own plan, for different business uses. It will detail the key issues to consider when creating a project management plan and a quality management plan. It will provide a number of opportunities for the student to practice what they know about project management and quality management and suggest resources for further study.

Subjects

quality management | project management | project | management | business | project plan | employability | tqm | ukoer | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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