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Stress Management - Raw Materials

Description

A learning activity about managing stress - Raw Materials.

Subjects

stress | emotional intelligence | employability | work | studying | ukoer | e-evolve | uclan | uclanoer | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Reaching the Right Customers - Raw Materials

Description

The raw materials for a learning activity about understanding, segmenting and targeting customers

Subjects

marketing | segmentation | positioning | e-evolve | targeting | employability | ukoer | uclan | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Understanding What Customers Want - Learning Package

Description

This is the packaged learning activity about customer wants and needs

Subjects

customers | markets | wants | needs | benefits | entrepreneurship | marketing | employability | ukoer | uclan | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Understanding What Customers Want - Raw Materials

Description

These are the raw materials for a learning activity about understanding, segmenting and targeting customers

Subjects

marketing | employability | e-evolve | customer | communication | ukoer | uclan | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Measurement and Control - Learning Package

Description

This is a packaged Learning Activity that provides an introduction to measuring metrics that management have responsibility for. It will explore the metrics and tools that can be used to measure 4 perspectives within the business environment based on the balanced scorecard model by Kaplan and Norton. The balanced scorecard will be used as a basic model to illustrate the different types of measurement that can be taken for different elements in the business. It will provide a number of opportunities for the student to practice what they know with regards to measurement and control of business situations as well as suggest useful resources for further study.

Subjects

management | measurement | control | employability | skills | e-evolve | ukoer | uclan | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Measurement and Control - Raw Materials

Description

These are the raw materials for a Learning Activity that provides an introduction to measuring metrics that management have responsibility for. It will explore the metrics and tools that can be used to measure 4 perspectives within the business environment based on the balanced scorecard model by Kaplan and Norton. The balanced scorecard will be used as a basic model to illustrate the different types of measurement that can be taken for different elements in the business. It will provide a number of opportunities for the student to practice what they know with regards to measurement and control of business situations as well as suggest useful resources for further study

Subjects

e-evolve | employability | management | business | communication | measurement | control | kaplan and norton | ukoer | uclan | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Using Microsoft Project for Creating Gantt Charts - Learning Package

Description

This is a packaged learning activity about the use of Microsoft Project and the use of its powerful features to create Gantt Charts as an aid to conduct successful project management to achieve set results.

Subjects

project management | gantt charts | employability | charts | management | project | microsoft project | uclan | ukoer | gantt | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Using Microsoft Project for Creating Gantt Charts - Raw Materials

Description

These are the raw materials for a Learning Activity that provides an introduction to the use of Microsoft Project and the use of its powerful features to create Gantt Charts as an aid to conduct successful project management to achieve set results.

Subjects

business | communication | e-evolve | project | management | lists | organising | gantt | microsoft project | ukoer | uclan | excel | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Budgets and Working Capital - Learning Package

Description

This is a packaged learning activity about budgets and working capital

Subjects

finance | accounting | business | employability | budgets | working capital | current assets | current liabilities | uclan | e-evolve | ukoer | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Budgets and Working Capital - Raw Materials

Description

These are the raw materials for a learning activity about budgets and working capital. The raw materials are available so you can re-purpose and re-package the learning object.

Subjects

employability | uclan | ukoer | business | finance | accounting | budgets | working capital | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Manage Excel Data Effectively Using Lists - Learning Package

Description

This is the packaged learning material. Discover how to use Lists to organise, summarise, and analyse your Excel data to reveal its meanings. This learning activity contains practical advice and demonstrations of data analysis techniques. It includes a set of interactive tasks and questions to use as a test so you can be sure you understand the material.

Subjects

employability | ms excel | data lists | data analysis | filtering | sorting | sort | subtotal | analyse | uclan | e-evolve | ukoer | excel | management | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Manage Excel Data Effectively Using Lists - Raw Materials

Description

These are the raw materials for the learning package. The raw materials have been provided so the materials can be edited and re-purposed. Discover how to use Lists to organise, summarise, and analyse your Excel data to reveal its meanings. This learning activity contains practical advice and demonstrations of data analysis techniques. It includes a set of interactive tasks and questions to use as a test so you can be sure you understand the material.

Subjects

employability | ms excel | data lists | data analysis | filtering | sorting | sort | subtotal | analyse | ukoer | uclan | business | management | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Managing Success in the Service Sector - Learning Package

Description

This is the packaged learning object about managing success in the service sector. It explores the unique characteristics of services and examines the implications of these for their management. Techniques to add value and enhance the service experience are examined, along with the opportunity to conduct some relevant fieldwork. The concept of enhancing customer service for the internal customer is introduced and considered in the context of its impact on customer and client interface. Consideration will also be given the the transferability of concepts covered to a wider workplace context.

Subjects

intangibility | employability | customer service | success | service | business | marketing | uclan | ukoer | work place | management | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Managing Success in the Service Sector - Raw Materials

Description

These are the raw materials for the learning package. They have been provided so editing and re-purposing can be achieved easily. The package is about managing success in the service sector.It explores the unique characteristics of services and examines the implications of these for their management. Techniques to add value and enhance the service experience are examined, along with the opportunity to conduct some relevant fieldwork. The concept of enhancing customer service for the internal customer is introduced and considered in the context of its impact on customer and client interface. Consideration will also be given the the transferability of concepts covered to a wider workplace context.

Subjects

employability | service | success | managing | uclan | ukoer | business | management | customer service | e-evolve | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Resource Allocation and Project Management - Learning Package

Description

This is the packaged learning activity about defining project management and allocating resources

Subjects

employability | project management | resource allocation | analysis of plans | control | project design | uclan | ukoer | business | management | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Resource Allocation and Project Management - Raw Materials

Description

These are the raw materials for a learning activity about defining project management and allocating resources

Subjects

employability | project management | resources | allocation | uclan | ukoer | project | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Skills needed for Project Management - Learning Package

Description

This is the packaged content for a learning activity reflecting on the strengths and weaknesses of your own skills that could be relevant to project management

Subjects

project planning | numeric skills | written skills | reflection | employability | project management | uclan | ukoer | skills | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Skills needed for Project Management - Raw Materials

Description

These are the raw materials for a learning activity reflecting on the strengths and weaknesses of your own skills that could be relevant to project management. The raw materials have been provided so re-purposing and editing can be carried out.

Subjects

employability | project | project management | skills | uclan | ukoer | management | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Giving, Receiving and Learning from Feedback - Learning Package

Description

This is a learning activity about feedback. It examines what feedback is, why it is important and its different forms. It explores the characteristics of effective feedback and skills associated with it. The activity not only takes the dual perspective of giving and receiving of feedback, but also considers the learning opportunities feedback presents. Without learning taking place, feedback is redundant, thus methods which encourage learning are also reviewed. Barriers to effective feedback are reviewed so they may be acknowledged from the perspectives of giving and receiving and overcome or avoided.

Subjects

employability | feedback | reflection | uclan | ukoer | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Interviewee or Interviewer? Getting the best out of the interview experience - Raw Materials

Description

These are the raw materials to a learning activity which explores interviews from the perspective of both the interviewee and the interviewer.It will examine the different types of interview, their structure and purpose. Consideration will also be given to interview protocol. There will be the opportunity to explore a variety of questioning techniques which an interviewer may utilise.A practical framework for interviews is offered from the perspectives of both the interviewer and interviewee, along with guidance on handling questions. The activity also gives consideration to why interviews can go wrong.

Subjects

employability | interviews | applications | uclan | ukoer | interviewer | questioning | skills | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Introduction to Emotional Intelligence - Learning Package

Description

These are the packaged materials for a learning activity about Emotional Intelligence. It explores the concept of emotional intelligence and emotional competence. It introduces a model of EI and discusses how awareness of emotions can inform and facilitate behaviour. It also provides an opportunity consider the personal characteristics associated with EI and suggest resources for further study.

Subjects

eq | competence | competency | competencies | intelligence quotient | employability | emotional intelligence | uclan | ukoer | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Introduction to Emotional Intelligence - Raw Materials

Description

These are the raw materials for a learning activity about Emotional Intelligence. It explores the concept of emotional intelligence and emotional competence. It introduces a model of EI and discusses how awareness of emotions can inform and facilitate behaviour. It also provides an opportunity consider the personal characteristics associated with EI and suggest resources for further study

Subjects

employability | emotional intelligence | uclan | ukoer | character | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Sources of Finance and The Canons of Good Lending - Learning Package

Description

A learning activity about sources of finance and how lenders analyse lending proposals

Subjects

employability | banker | customer | lending | finance | lenders | uclan | ukoer | management | resources | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Sources of Finance and the Canons of Good Lending - Raw Materials

Description

Raw Materials - A learning activity about sources of finance and how lenders analyse lending proposals

Subjects

employability | lenders | lending | uclan | ukoer | management | resources | administrative studies | N000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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Developing active listening skills

Description

A learning activity about active listening. It will cover what active listening is, strategies to develop active listening skills and also discuss barriers to active listening and what effects these can have on the communication process.

Subjects

listening | employability | skills | active listening | uclan | Education | X000

License

Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales Attribution-Noncommercial-Share Alike 2.0 UK: England & Wales http://creativecommons.org/licenses/by-nc-sa/2.0/uk/ http://creativecommons.org/licenses/by-nc-sa/2.0/uk/

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